Refund and Returns Policy
- NESARK offers a 3 days money-back guarantee on eligible services. The reason for the refund request must be valid and fall under our acceptable criteria for refunds. If you’re not satisfied, we’ll make it right, no tricks, no fine print.
- Once your refund is processed, the amount will be credited back to your original payment method within 5 to 7 business days, depending on your bank or payment provider.
- Once the software license is activated by digital product key, no refunds will be given under any circumstances.
- All communication platform services are provided on a prepaid basis. Once payment is made and credits or access are delivered, no refund will be issued under any circumstances.
- Refunds are not applicable for unused SMS, WhatsApp, RCS, or Voice credits, once they are activated or added to your account.
- In case of a duplicate payment, users must raise a request within 48 hours at info@nesark.com along with payment proof. Verified duplicate payments may be refunded or adjusted in future invoices.
- No refunds will be processed for:
- Change of mind
- Misuse of panel or API access
- Delay due to user-side issues (document errors, verification delays, etc.)
- Change of mind
- Refunds may be granted for the following reasons:
- Service not delivered as described.
- Technical issues that cannot be resolved by our support team.
- NESARK reserves the right to deny any refund request if the user violates any terms of service or uses the services for spam, fraud, or prohibited content.
- By making a payment to NESARK, you acknowledge that you have read and accepted this Refund Policy.