Refund & Returns Policy

By making a payment to NESARK, you acknowledge that you have read and accepted this Refund Policy.

General Refund Policy

NESARK offers a 3 days money-back guarantee on eligible services. The reason for the refund request must be valid and fall under our acceptable criteria.
Once your refund is processed, the amount will be credited back to your original payment method within 5 to 7 business days, depending on your bank or payment provider.
All communication platform services are provided on a prepaid basis. Once payment is made and credits or access are delivered, no refund will be issued under any circumstances.
Refunds are not applicable for unused SMS, WhatsApp, RCS, or Voice credits, once they are activated or added to your account.
Once a software license is activated by digital product key, no refunds will be given under any circumstances.

Duplicate Payment

In case of a duplicate payment, users must raise a request within 48 hours at info@nesark.com along with payment proof.
Verified duplicate payments may be refunded or adjusted in future invoices.

✗ Refunds NOT Applicable For

Change of mind
Misuse of panel or API access
Delay due to user-side issues (document errors, verification delays)
Unused wallet credits once activated
Violation of Terms of Service
Spam, fraud, or prohibited content usage

✓ Refunds MAY Be Granted For

Service not delivered as described
Technical issues that cannot be resolved by our support team
Verified duplicate payments (within 48 hours)

How to Request a Refund

Email us at info@nesark.com with your registered username, payment proof, and reason for refund request.
All refund requests must be raised within 3 days of the transaction.
Our team will review your request and respond within 2 business days.

⚠️ Important Notice

NESARK reserves the right to deny any refund request if the user violates any terms of service or uses the services for spam, fraud, or prohibited content. All decisions made by NESARK regarding refunds are final.

For refund queries, contact us at info@nesark.com or visit our Contact page.