📞 IVR Service Provider

India's Most Trusted
IVR Service Provider

Set up Inbound & Outbound IVR, multi-level call menus, OBD campaigns, missed call service and click-to-call — all from one platform. Trusted by 5,000+ businesses across India.

Contact Sales ⚡ Book a Free Demo

IVR Solutions

Inbound & Outbound IVR — Both in One Platform

Whether customers call you or you reach out to them — Nesark handles both with a single, easy-to-use IVR platform.

📥

Inbound IVR

Handle incoming customer calls automatically with multi-level voice menus. Route calls to the right department, collect inputs and reduce agent workload — 24×7 without missing a single call.

Multi-level IVR menus (Press 1, Press 2…)

DTMF & voice input support

Smart call routing to agents or departments

Call recording & real-time reports

Missed call alert & callback scheduling

24×7 automated answering

📤

Outbound IVR (OBD)

Reach thousands of customers simultaneously with automated voice calls. Perfect for payment reminders, order updates, appointment confirmations, surveys and promotional campaigns.

Bulk OBD calls — lakhs per day

Pre-recorded voice message delivery

DTMF keypress response collection

Schedule campaigns by date & time

Real-time call status & delivery reports

DND compliant & TRAI regulated

Features

Everything You Need in an IVR System

Built for reliability, flexibility and scale — whether you handle 100 or 1,00,000 calls a day.

Multi-Level IVR Menus

Create complex nested menus — Press 1 for Sales, then Press 2 for North India, then connect to agent. Unlimited levels supported.

Smart Call Routing

Route calls based on keypress input, time of day, agent availability or department. Never miss a lead or support request.

24×7 Automated Answering

Your IVR answers every call instantly — day or night, weekdays or holidays. Never send a customer to voicemail again.

Missed Call Service

Capture missed call leads automatically. When a caller hangs up, trigger a callback, SMS or WhatsApp message instantly.

Real-Time Reports & Analytics

Track every call — total calls, answered, missed, duration, keypress responses and agent performance — in real time on the dashboard.

API & CRM Integration

Integrate IVR with your CRM, helpdesk or custom system via REST API. Push call data, trigger workflows and automate follow-ups.

Live Dashboard

Monitor Every Call in Real Time

Get a complete view of your IVR performance — call volumes, agent activity, SLA targets and queue health — all from one powerful dashboard.

📊

Call Volume Overview

Track Today, Yesterday, Last 7 Days and Monthly call counts at a glance — no manual reports needed.

⏱️

Talk & Queue Duration

See average talk time and queue wait durations in real time so you can optimise agent staffing instantly.

🎯

SLA Target Tracking

Visual SLA dial shows answered vs missed targets. Stay on top of service levels without digging into reports.

🔴

Live Call Monitoring

Join, listen or barge into live calls from the dashboard. Perfect for quality audits and agent training.

🗺️

IVR Journey Visualiser

See exactly which menu options callers press — Standard Flow and Advanced Flow paths shown visually.

🔴

Live Call

Active right now

📞

Real-Time

Call tracking

Use Cases

Who Uses Nesark IVR?

IVR is used across every industry to automate calls, reduce costs and improve customer experience.

🏦

BFSI & Fintech

Loan payment reminders, EMI alerts, account balance enquiry, fraud alert calls and KYC verification via outbound IVR.

🛒

E-Commerce & Retail

Order confirmation calls, delivery updates, return & refund notifications and customer feedback surveys via automated OBD.

🏥

Healthcare

Appointment reminders, prescription pickup alerts, doctor availability menus and patient feedback collection via IVR.

🎓

Education & EdTech

Admission enquiry routing, fee reminder calls, exam result notifications and parent communication via automated IVR.

🏢

Enterprise & BPO

Customer support call routing, agent queue management, after-hours IVR and call centre overflow handling.

🚗

Logistics & Mobility

Delivery confirmation calls, driver assignment alerts, pickup notifications and customer OTP verification via voice.

How It Works

Get Your IVR Running in 4 Steps

From sign-up to live IVR — Nesark's team sets everything up for you within 24–48 hours.

Contact Our Team

Reach out via call, WhatsApp or the contact form. Share your IVR requirements and call volume.

Design Your Call Flow

Our team helps you design the IVR menu structure, routing rules and voice script.

Upload & Configure

Upload your audio files or use text-to-speech. Configure routing, agents and schedules on the panel.

Go Live & Track

Your IVR goes live. Monitor every call in real time — answered, missed, keypress responses and more.

FAQ

IVR Service FAQs

What is an IVR service?

IVR (Interactive Voice Response) is an automated phone system that interacts with callers using pre-recorded voice menus. Callers navigate options using their keypad (DTMF) or voice. It is used for customer support routing, order tracking, lead capture, surveys and outbound call campaigns.

What is the difference between Inbound and Outbound IVR?

Inbound IVR handles incoming calls from customers — for example, "Press 1 for Sales, Press 2 for Support". Outbound IVR (OBD) makes automated calls to customers — used for payment reminders, notifications, surveys and promotional campaigns.

Can I set up multi-level IVR menus?

Yes. Nesark supports multi-level IVR menus — for example, Press 1 for English → Press 2 for Billing → connect to agent. You can design complex call flows with unlimited routing levels based on your business requirements.

How quickly can I start using Nesark IVR?

Once your account is activated and documents are verified, Nesark's team can set up your IVR system within 24–48 hours. Contact our sales team to get started immediately.

Is there a setup fee for IVR?

No. Nesark does not charge a setup fee for IVR services. You pay only for the calls made or received based on your usage. Contact our team for a custom pricing quote based on your call volume and requirements.

Can I integrate IVR with my CRM or website?

Yes. Nesark provides a REST API that allows you to integrate IVR with your CRM, ERP, helpdesk or custom application. You can push call logs, trigger outbound calls from your system and collect DTMF responses programmatically.

India's Most TrustedIVR Service Provider