Smart Fallback automatically reroutes a message to your next channel the moment one fails — RCS to WhatsApp to SMS, or any order you choose. Your OTPs, alerts and campaigns always get through, without you lifting a finger.
An unread WhatsApp message, a blocked SMS route, an unregistered RCS agent — any single point of failure means your customer never gets the OTP, the order update, or the offer. Smart Fallback closes that gap automatically.
Set it up once — Smart Fallback handles every failed message after that, automatically.
From one-time passwords to marketing blasts, Smart Fallback keeps your message moving until it lands.
Everything you need to know before setting up your first fallback workflow.
Smart Fallback is a Nesark feature that automatically reroutes a message to a backup channel — such as RCS to WhatsApp to SMS — the moment the primary channel fails to deliver, so critical messages like OTPs and order updates always reach the customer.
You can chain RCS, WhatsApp, and SMS together in any order you choose, all managed from a single Nesark wallet and workflow.
Smart Fallback detects a failed, undelivered, or unread message and automatically triggers the next channel in your fallback chain in under 2 seconds, with no manual intervention required.
No. Smart Fallback is a no-code, drag-and-drop workflow builder inside the Nesark dashboard. You choose a primary channel, add fallback steps, set trigger conditions, and go live in minutes.
You can trigger a fallback step based on Failed, Not Delivered, or Not Read status for each channel in your workflow.
Set up your first Smart Fallback workflow in minutes — no code, no complexity.